Tengyu Company Quality Credit Report Preparation Instructions:

1. The quality credit report published by Tengyu Company is written with an objective and fair attitude. The report content is true, valid, and in line with the actual situation of the enterprise. The report includes improving the quality awareness of employees, quality organizational management system, quality concepts, etc.

2. The report release period is from December 2020 to December 2021, and the data in the report is true.

3. For details on obtaining the report, please visit our website: www.tymachine.cn

Table of Contents

1. Chairman's Speech

2. Company Profile

3. Improving Employees' Quality Awareness

4. Quality Organizational Management System

5. Quality Concepts

6. Internal Quality Management

7. Corporate Purpose, Quality/Environment/Occupational Health and Safety Policies and Goals, Quality Commitment

5. Regulatory Guarantee System

9. Equipment Guarantee System

10. Actively Adopt International Standards and Foreign Standards

11. Product Certification and Recognition System

12. Quality Control System

13. Performance Assessment Methods

14. Culture Focused on Quality Concepts

15. Team Stability and Selecting the Best to Unite People's Hearts

16. After-sale Service

17. Establish Multiple Ways to Communicate with Stakeholders

18. Ethical Behavior

19. Establish a Comprehensive Customer Satisfaction Measurement System

20. Employee Performance Management System

21. Establish a Harmonious Employee Cultural Environment...

22. Employee Satisfaction Assessment

23. Established High-Standard Working Environment Infrastructure

24. Establish and Improve Safety Infrastructure Management to Create a Good Safety Environment for Enterprise Development

25. Conclusion

I. Chairman's Speech

Tengyu Company sincerely thanks all sectors of society and the vast number of users for their love, support, and cooperation!

For a long time, Tengyu people have been unsatisfied, pioneering, and committed to the revitalization and development of the building materials equipment industry, continuously innovating and achieving remarkable results. The "Tengyu Trademark" has been recognized as a famous trademark in Jiangsu Province, and the Tengyu brand block forming machine has been rated as a provincial product.

In the new century, we will continue to promote the Tengyu spirit of "Integrity, Pragmatism, Pioneering, and Progress", adhere to the business philosophy of "Creating Brands, Serving the Country; Producing Quality Products, Benefiting Humanity; Building Integrity, Serving Society; Innovating, and Going Global". We will create Chinese brand products with strong technical strength, a high-quality talent team, production equipment, and high-tech means, promoting the enterprise towards internationalization.

The company welcomes people from all walks of life to visit, inspect, and guide, and welcomes those with insight to join, cooperate, and create great achievements together.

II. Company Profile

Jiangsu Tengyu Machinery Manufacturing Co., Ltd. is a national-level enterprise integrating research and development, manufacturing, sales, and service of building materials and equipment. The registered capital is 18 million yuan, covering an area of 100,000 square meters, with a construction area of 48,000 square meters. It is a designated production unit for block forming equipment, an innovative enterprise in Jiangsu Province, and a key support high-growth enterprise in Suqian City. The "Jiangsu Provincial Concrete Block Forming Equipment Engineering Technology Research Center" co-established with Nanjing University of Technology is an excellent engineering technology research center in Jiangsu Province. The company's general strength ranks fifth among domestic peers, and the Tengyu brand series block machines have been recognized as provincial brand products.

The company currently has 158 employees, including 36 technical research and development personnel with intermediate and senior titles, and more than 180 modern processing and testing equipment. The main products include QT series block forming machines and production line series; TY bidirectional pressure intelligent hydraulic brick machine series; autoclaved aerated concrete production equipment and garbage compactor series. The annual production capacity exceeds 500 sets.

The company's chairman, Tian Xianchun, is a recipient of the State Council government subsidy, a young and middle-aged expert with outstanding contributions in Jiangsu Province, a provincial "333" project training object, and one of the first batch of industrial professors in Jiangsu Province. As early as 2002, he introduced the ISO9001 standard quality system to Tengyu and has more than ten years of modern enterprise management experience, being a technology-based entrepreneur in Jiangsu Province.

The company always adheres to the corporate purpose of "Meeting Customer Needs with Professional Spirit and Shaping a Famous Brand with Precision Philosophy". It is dedicated to the pursuit of quality and credit, closely following world-leading technology, carefully creating high-quality building materials equipment, and has formed a variety of products, specifications, and series to meet the different investment scale needs of different users, providing integrated technical services such as preliminary product ratio experiments, feasibility studies, process design, factory construction plans, complete equipment supply, installation, and commissioning, achieving turnkey projects.

Over the years, Tengyu Machinery has won widespread praise and recognition from users for its design, manufacturing, quality, and service. Its products now cover all over the country and are exported to dozens of countries and regions including Brazil, India, South Africa, Angola, Libya, Zambia, Australia, and Venezuela.

Currently, the company holds 52 core patents in the industry, including 12 invention patents, 20 high-tech products at the provincial level or above, and 3 national key new products. In recent years, it has undertaken 5 provincial and national science and technology plan projects (including 1 provincial major scientific and technological achievement transformation project), participated in the formulation of 5 national and industry standards, and has won 3 third prizes for scientific and technological achievements at the provincial level, 3 first prizes for scientific and technological progress in Suqian City, and more than 10 second and third prizes. The company has also established a graduate workstation with Nanjing University of Technology, providing more than 10 internship training positions for graduate students each year.

III. Improving Employees' Quality Awareness

Product quality is related to the life of the enterprise and is a manifestation of the enterprise's strength. To seek development and occupy the market in fierce competition, enterprises rely on product quality. For enterprises, quality is actually a systematic project, which involves all functional departments of the enterprise, spanning research and development, production, sales, procurement, and other links, and encompasses personnel awareness, quality systems, production and operation behaviors, and even hardware such as machinery and equipment.

To ensure the efficient operation of the enterprise's quality system and optimize resource allocation to produce high-quality products, it is essential to first establish a strong awareness of high quality and high standards among all employees. Ignoring this point, no matter how good the equipment or how sound the mechanisms are, it is difficult to achieve the desired effectiveness. The establishment of this awareness naturally has its value; it will lead employees to consciously adhere to operating procedures during production and business processes, without abandoning their original responsibilities due to external factors such as "no one is supervising, no one is watching, everyone is doing it this way," etc. This is not just an objective requirement and constraint, but a pursuit that is a level higher than professional ethics.

Quality awareness is the understanding and recognition of quality and quality work from the leadership decision-making level to every employee in an enterprise, which plays an extremely important role in influencing and constraining quality behavior. Quality awareness is reflected in the work of every employee and is also concentrated in the work of the enterprise's decision-making level. It is a will to consciously ensure the quality of the products delivered to meet customer needs—hardware, software, and process materials quality, work quality, and service quality. Quality awareness is established and influenced through quality management, quality education, and quality responsibility in the enterprise, and it is gradually formed through a self-regulating quality incentive mechanism.

The enterprise conducts targeted quality awareness education among all employees to improve their quality awareness from the following aspects:

1. The quality of today determines the market share of tomorrow.

2. Quality must be addressed starting now, starting with myself.

3. To do better than other competitors, the most important thing is that product quality is higher than others.

4. Quality is measured by standards, but it reflects the credit and integrity of the enterprise.

5. Focusing on quality is being responsible to the enterprise, the owners, society, and even to oneself.

6. Quality is not just a technical issue; it ultimately reflects the quality of employees and the enterprise. The enterprise aims to create a brand and strengthen brand awareness education. Promoting the brand and impacting future concepts, a good atmosphere has been formed within the enterprise where everyone cares about quality and everyone is responsible for creating the brand. The enterprise also accelerates the transformation of outdated quality concepts among all employees through a wide range of lively quality awareness activities, enhancing employees' competitive awareness and sense of responsibility, firmly establishing a spirit of dedication among employees, and pursuing customer satisfaction.

Only by cultivating employees' team spirit through quality awareness education and activities can the enterprise truly implement quality management and enhance the quality awareness of the enterprise.

4. Quality Organizational Chart

Our company's quality management organizational structure is led by the technical vice president, with a quality department and a research and development department under it. The general manager oversees it uniformly, and the quality department is responsible for implementation, ensuring unified management of quality throughout the process, unified planning, and unified arrangement. This unified management model is conducive to improving the technical level and personnel quality of all employees, facilitating scientific management, and achieving the goal of improving product quality.

The organizational structure consists of full-time quality engineers, quality personnel for each process, and skilled personnel with intermediate or higher skills, each with their own responsibilities. In this system, the ideological quality and technical quality of each level of personnel (laboratory, inspection, finished product inspection) are crucial. To improve the quality of inspectors, we have adopted a policy of focusing on both ideological quality and technical quality, and training for high, medium, and low-level personnel together. Since 2002, the company has trained over 100 full-time inspectors, internal auditors, and junior and intermediate technicians. Additionally, all employees have undergone quality inspection vocational education, and 50 external quality inspection engineers have provided part-time training for over 300 hours, along with various types of technical assessments and competitions. Linking job competition and technical assessments directly to individual economic benefits has greatly promoted the enthusiasm for learning technology. During this period, a large number of quality management workers have emerged, and the overall quality management level and technical quality of all employees have significantly improved.

5. Quality Philosophy

Tengyu Company follows the principle of "survival through quality, development through brand," treating brand building as a major task in the enterprise's production and operation, proposing the working idea that "technology is the core of the brand, quality is the life of the brand, talent is the guarantee of the brand, culture is the soul of the brand, and innovation is the driving force of the brand."

6. Internal Quality Management

1. Establishment of Quality Management System

The company passed the ISO9001 standard quality system certification as early as August 2002, and it has been nearly twenty years since then. Through the system certification work, the company has established a detailed and strict set of quality management and quality assurance regulations and quality assurance documents. These documents encompass Tengyu Company's quality management in market research, product development, production management, equipment management, personnel management, material management, quality management, production process management, quality standard management, quality inspection, sales management, sales service management, and market information feedback, achieving "full participation and full process" quality management, ensuring that everything is based on data, and that all work has rules to follow, truly reflecting the scientific, systematic, and standardized nature of quality management, resulting in a qualitative improvement in Tengyu Company's product quality and management level.

To monitor and measure the effective operation of the quality system, the enterprise management department organizes an internal audit and a management review once a year as planned, and also adopts a rolling method to supervise and inspect each department monthly. Problems identified during audits are promptly addressed with corrective measures, and penalties and assessments are conducted according to the enterprise's "Quality Reward and Punishment Regulations" and "Quality Performance Assessment Methods for Cadres." No serious non-conformities have been found in external audits. While monitoring the effective operation of the quality system, the enterprise management department strengthens the supervision and random inspection of physical quality. In addition to quarterly random inspections of each department, monthly random inspections of each production process have been added, and problems are promptly addressed with deadlines for rectification.

These issues will also be the focus of the next random inspection. Statistical techniques are applied in procurement, production processes, quality inspection, user feedback, etc., to identify or imply quality issues each quarter, and corrective or preventive measures are formulated for rectification.

Quality awareness and business philosophy determine the direction and development of enterprise culture. In the fierce market competition, product quality is the key for enterprises to win the market. High-quality products can earn good market reputation for enterprises, thereby winning user favor. Therefore, in the process of shaping enterprise culture, managers have proposed the business philosophy of "integrity builds the brand, explores the future, and with our integrity today, we create the future of the enterprise," instilling the concept that "quality is the market, is the life of the enterprise" and the quality awareness that "the product leaves the factory door as if it leaves the country" into all employees. Employees are required to constantly remind themselves in every production process that each of their operations directly affects product quality and market reputation. Therefore, maintaining strict quality control and holding the previous process accountable to the next process has become a conscious awareness among employees during production. The improvement of quality awareness has greatly increased the enthusiasm of all employees to participate in quality management.

2. Strengthen quality management and fully leverage the role of quality inspection.

In order to ensure the continuous and effective operation of the quality management system and to ensure a steady improvement in product quality, the company has determined that the theme of quality management is "Strengthen scientific management, correct bad habits, strengthen process control, improve work quality and efficiency, produce fine products, create brands, and pursue an intrinsic development path." To consolidate the achievements of quality management, the company has also determined that the theme of quality efficiency is "Efficiency is the lifeblood of the enterprise; we must seek efficiency from product quality, strictly control product costs, seek efficiency from procurement quality, significantly reduce procurement costs, seek efficiency from manufacturing quality, improve efficiency, reduce losses, and seek efficiency from work quality, thereby improving management work levels." In the operation of the two themes of quality and efficiency, the company has re-established and improved various management rules and regulations, standardized product production procedures, effectively controlled product quality, and successively introduced a series of more than ten management standards such as the "Quality Reward and Punishment Regulations," "Quality Indicator Statistical Regulations," "Cadre Quality Performance Assessment Methods," "Section Chief Quality Competition Assessment Methods," "After-sale Service Management Measures," and "Workstation Tool Management," establishing a complete internal quality control management system, elevating the company's quality management work to a new level.

3. Measurement Work Management

Strengthened measurement management work. Since 2003, to enhance measurement management, verification, calibration, usage supervision, and circulation management have been conducted from raw material procurement, process management, production equipment, inspection equipment, process inspection, to finished product inspection, establishing a complete set of management documents and control methods. A batch of precision measurement and testing equipment such as microscopes and combustion testers has been purchased, significantly improving the inspection capability of products. Effective measurement management provides a good means for the stable improvement of product quality.

4. Quality Inspection Management

The laboratory has established a file for testing equipment and organized and classified it, focusing on the management of important precision instruments and key parameters of testing equipment. The key content of management includes: calibration or inspection to ensure effective traceability of testing data and to maintain the good operation of the equipment continuously. For different types and models of testing instruments and equipment, the laboratory manager should also formulate corresponding maintenance plans and assign responsibilities to maintain the technical status of the equipment. The content includes: lubrication, cleaning, tightening, wiring, leveling adjustments, calibration data, etc. Regular supervision and inspection of maintenance conditions should be conducted, and important equipment should have its operating conditions recorded for periodic overall evaluation of its working status. Personnel using testing equipment must undergo professional training and can only work after passing the assessment. The laboratory has also established a complete sample retention system, where samples and duplicates are properly labeled and stored in the sample library after each test, with a designated person responsible for safekeeping, retaining them for at least one year for timely re-inspection and investigation of issues. Laboratory personnel also regularly communicate various problems encountered during testing to formulate corrective measures promptly, improve laboratory management levels and work quality, and achieve the goal of zero defects in quality for the enterprise. Various systems, job responsibilities, instrument operation procedures, safety knowledge, and precautions are posted on the wall for execution.

Effectively strengthen the quality inspection and acceptance of supplier deliveries, urge suppliers to fulfill their quality responsibilities in accordance with the law, strictly control the quality of raw materials entering the warehouse, enforce process discipline, and ensure quality control throughout the entire production process. Strengthen the construction of the quality supervision team, enhance the education and training of supervisory personnel, continuously improve their quality, improve supervision methods, enhance quality improvement capabilities, and increase their authority and effectiveness.

5. Regularly hold quality meetings to accelerate the resolution of quality issues.

The company regularly holds quality meetings, deeply carries out quality revitalization activities, and when quality issues are discovered, actively accepts and accelerates the efficiency of handling matters and the resolution deadline. A quality audit system has been established, and the finance department includes the direct and indirect quality costs incurred during the manufacturing and sales processes of products in the statistical items. In regular meetings, there are both penalties and rewards; it cannot be only rewards without penalties, nor only penalties without rewards. A quality incentive mechanism has been established, clarifying the quality standards and responsibilities for each position, implementing "quality veto power" and conducting serious assessments, with the assessment results serving as an important basis for employee mobilization, promotion, elevation, rewards, or penalties, encouraging employees to actively participate in quality management activities.

In summary, the enterprise firmly establishes the concept of "Quality First," treating quality as the lifeblood of the enterprise and products, implementing a development strategy that wins by quality throughout the entire production and operation activities in the workshop, encouraging technology, strengthening technological transformation, continuously improving product quality and grade, and ensuring the enterprise remains undefeated in competition.

Seven, Corporate Purpose, Quality/Environment/Occupational Health and Safety Policies and Goals.

1. Quality Policy:

Survival through quality; fully meet customer requirements,

Development through reputation; continuous improvement.

Environmental Policy:

Innovate processes; conserve energy and reduce consumption while paying attention to environmental protection,

Continuous improvement; comply with laws and regulations and advocate pollution prevention.

Occupational Health and Safety Policy:

Comply with laws and regulations; prioritize safety production with prevention as the main focus;

Continuous improvement; care for employees with health as the priority.

2. Quality/Environment/Occupational Health and Safety:

Starting from the foundation of quality management, firmly establish the production and operation guiding ideology of "Quality First, Reputation Above All, Customer Supreme," focus on quality control of key processes on the production site, and ensure that product quality meets national standards and the requirements of the vast number of consumers.

Maintain the management system, take effective measures for continuous improvement, and correct and prevent any behaviors deviating from the quality/environment/occupational health and safety policies and goals.

All employees must adhere to the company's quality/environment/occupational health and safety policies and goals, continuously providing high-tech products to the market with good management, high-quality products, and satisfactory services.

Eight, Regulatory Assurance System.

The company's quality management regulatory assurance system mainly includes: (1) National, departmental, and provincial regulations, standards (GB), and provisions. For example: "Product Quality Law," "Labor Law," "Standardization Law," "Measurement Law," etc. (2) International standards such as ISO, IEC, etc. (3) Internal control standards, inspection processes, technical regulations, and various responsibilities formulated by the technical department, totaling more than 20 types. This serves as the regulatory basis for quality control of all products in the factory and ensures inspection quality.

Nine, Equipment Assurance System.

Equipment is an essential tool for producing products, and good equipment status is a prerequisite for ensuring product quality. Its integrity and precision are key to ensuring product quality. The company's specific practices are:

1. Technological transformation of key equipment affecting product quality;

2. Establish a maintenance system for equipment, assigning responsibilities and conducting regular maintenance;

3. Establish a testing center, introduce inspection equipment, and improve various testing methods;

4. Conduct regular measurement verification of testing instruments and meters to ensure they are in good condition, etc.

Ten, Actively adopt international standards and domestic industry standards.

Facing fierce competition in both domestic and international markets, our company actively adopts international standards and foreign standards, namely the standards set by the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), and other international organizations confirmed and published by the ISO. The company strictly produces according to standards established based on scientific and technological advancements and production and management experiences worldwide, using the JC/T920-2011 "Block Forming Machine for Building Materials Industry" standard. After review, it meets product standard conditions. The company adopts international standards and domestic industry standards to guide production, significantly improving product quality and promoting the development of the company's domestic and international markets.

Eleven, Product Certification and Accreditation System

The company's products are non-production license products. The company has obtained international quality management system certification, environmental management system certification, occupational health and safety management system certification, and EU CE certification.

The company has been successively rated as "Jiangsu Province Five-Star Digital Enterprise", "Jiangsu Province Demonstration Enterprise for Integration of Informatization and Industrialization", "National Level Contract-abiding and Trustworthy Enterprise", and the "Tengyu" brand trademark has been recognized as a "Famous Trademark in Jiangsu Province", with products rated as provincial brand products.

Twelve, Quality Control System

1. Regular quality meetings are held, led by the technical vice president, with the quality inspection minister, technical department, and management representatives responsible for collecting recent quality information, timely rectification to ensure the effective operation of the quality system;

2. From the moment raw materials enter the factory, incoming materials are tested and inspected to ensure compliance with raw material inspection specifications and procurement management systems;

3. Quality control points are established for special processes throughout the factory to timely grasp product quality information at each process, eliminating non-conforming products at the bud stage;

4. A comprehensive performance ledger for product quality is established, conducting quality statistics and analysis, timely rectifying factors affecting quality, and adjusting production processes as needed.

Thirteen, Performance Assessment Methods

As the saying goes: Without rules, there can be no square. The same applies to enterprise management. The company has formulated "Performance Assessment Methods" for each position, establishing quantitative standards for workload, timeliness, maintenance of managed equipment, attendance, and work methods. Everything is based on comprehensive data assessment to avoid favoritism, and performance bonuses are distributed based on assessment results on top of base salaries, reflecting the principle of more work, more pay. More importantly, it guides employees to think creatively and actively engage everyone. Otherwise, year after year, repeating the same tasks will extinguish everyone's work enthusiasm, and enterprise personnel will soon be eliminated.

Fourteen, Corporate Culture Emphasizing Quality Philosophy

Corporate culture is the fundamental embodiment of an enterprise's individuality; it is the soul of the enterprise's survival, competition, and development. If a company wants to pursue benefits, it cannot develop healthily without a positive spirit and a good cultural atmosphere, and it certainly cannot become a good enterprise.

Company leaders realize that while systems and income adjustments are primary management tools, relying solely on these hard management methods is far from sufficient. "Employees are the wealth of the enterprise"; the enthusiasm and creativity of employees are related to the future of the enterprise. Each person who makes up the enterprise forms a quality view and moral view that directly affects their daily work attitude. Therefore, to establish a good cultural connotation, the enterprise must focus on cultivating the spiritual aspect of employees.

The company has always attached great importance to the appearance and environment of the factory, investing every year and making great efforts to improve workplace hygiene. Many employees initially did not understand, believing that as long as quality and output were good, it was enough, questioning the need for such efforts. However, they saw the spacious and tidy factory area, with new changes every year. A good environment brings a good mood, which in turn improves work efficiency.

The company formulates detailed employee training plans every year, and if departments propose training requests based on needs during the year, arrangements are made as much as possible. If employees seek external training, company leaders are very encouraging and try to provide convenience for work and study. This ensures that every employee in need has the opportunity to improve their quality. The training methods are also diverse, including systematic lectures by internal and external engineers, training by external organizations, watching educational videos, and engaging in entertaining cultural and sports activities, covering various aspects such as quality, production technology, and safety. Additionally, a dedicated person manages the company bulletin board, ensuring there are new developments and updates each period. Employees see the rapid development of the factory, which boosts their confidence. There are also regular gallery posters and banners emphasizing quality regulations and knowledge. This persistent promotional education subtly enhances employees' quality awareness and sense of responsibility, leading to a gradual shift from "I have to do well" to "I will do well", discarding the mindset of just getting by or settling for mediocrity, which contradicts the pursuit of high quality, thus generating quality benefits and improving product quality.

Fifteen, Team Stability and Selecting the Best to Unite Hearts

The cohesion of the enterprise, team spirit, and quality assurance capability are closely related. The stronger the cohesion, the more harmonious the relationships between departments and members, making it easier to achieve the overall and quality goals of the enterprise. To strengthen enterprise cohesion, it is essential to focus on mutual communication among enterprise members. Through communication, information flow among members can be promoted, enhancing understanding and mutual acceptance among members, and improving the team cooperation spirit among enterprise members.

Quality management is not just the responsibility of one department; it requires the cooperation of all involved departments. The feedback and transmission of quality information are particularly important. The company has implemented internal management throughout the entire process from raw materials entering the factory to finished products leaving the factory, using feedback forms, internal phones, regular meetings, and special meetings to ensure that all relevant departments are aware of the quality information at each process, ensuring effective communication between departments. Additionally, company leaders have developed a good habit of frequently visiting the workshop, making at least one to two rounds of the entire production line daily to stay informed about the day's production situation. Employees can directly communicate their problems and suggestions, improving efficiency and approachability.

Employee treatment is a key issue related to team stability. The company gradually increases the salary gap among on-duty personnel based on the importance of positions and each employee's specific performance, ensuring that the enthusiasm of key positions and outstanding performers is sustained, while lower-income employees aspire to match them, creating a motivated atmosphere.

In addition to hiring or introducing some talents from outside, the company places more emphasis on discovering and cultivating talent from within, daring to identify and promote technical and management talents from frontline employees, considering both qualifications and capabilities; and paying attention to the combination of old and new employees, with experienced ones mentoring newcomers, maintaining the vitality and continuity of the team. Through years of cultivation and adjustment, the company now has clear management and technical talents, with a good echelon formed in key positions, laying a solid personnel foundation for the healthy development of quality management.

Sixteen, After-sale Service

To ensure customers can use our products with confidence, we solemnly promise to society and our customers regarding the quality of our products and after-sale service:

1. The company guarantees that the products leaving the factory meet national, industry, and enterprise standard requirements and have been tested and qualified by third-party authoritative institutions.

2. Our company strictly implements national safety, occupational health, and other laws and regulations in its management and operations, with no violations or illegal activities.

3. Our company guarantees production, packaging, and delivery according to contract requirements and provides a product quality warranty. If customers have new requirements for the products, our company has strong design and research capabilities and is willing to provide comprehensive services.

4. Once the contract is signed, our company will deliver on time as per the contract requirements (and submit the corresponding technical documents as per user requirements).

5. Our company can provide technical consulting, on-site construction, and other services related to the products (guidance services for equipment selection, factory planning, foundation construction, etc. can be provided).

6. The main content of our company's on-site services includes: providing equipment installation, production debugging, technical training for workers, and other operational services.

7. Under normal working conditions and strict adherence to equipment operating procedures, our company's equipment warranty period is one year, with a fault-free operation time parameter of over 200 hours.

8. If customers find product quality issues during installation, commissioning, or normal operation, our company will send professionals to the site for investigation and handling within 24 hours for domestic calls and 48 hours for international calls upon receiving the customer's call or Fax, with customer satisfaction as a prerequisite. If losses are caused to your company's project due to quality defects in our products, our company will bear all corresponding economic responsibilities. Therefore, our company has established an After-sale Service department to provide comprehensive services to customers.

9. Company After-sale Service contact number: 0527-84593186

Company quality integrity supervision phone: 0527-84593038

Company General Manager complaint phone: 0527-84593069

17. Establish multiple ways to communicate with relevant parties.

1. Communicate with employees: Use methods such as union organizations, employee meetings, questionnaires, company newspapers, regular meetings, etc. to help employees understand the company's Culture, systems, goals, measures, dynamics, etc.

2. Communicate with suppliers and customers. Maintain communication with suppliers and customers through supply meetings, exhibitions, industry conference visits, visits, promotional materials, on-site guidance, etc.

3. Communicate with the government. Regularly report statistical reports and data, and participate in various government meetings and forums.

4. Communicate with the public. Widely publicize through signs, newspapers, magazines, and other media. Let society understand through employee attire, participation in relevant social activities, etc.

18. Ethical behavior.

1. The company regards integrity and law-abiding as the basic principles of the enterprise, and also as the principles that every employee must follow in their dealings.

2. For many years, the company has adhered to the values of "integrity and dedication," strictly abiding by business ethics, and has established a partnership of integrity and mutual benefit with customers and suppliers, implementing win-win cooperation.

3. The company pursues simplification and scientific management of the compensation system, always adhering to five principles: fairness and justice, competitiveness, incentivization, integration with the company's economic benefits, and legality in the formulation and management of the compensation system.

4. The company rewards employees through various evaluations of advanced workers, outstanding employees, etc. every year, so that employees gain not only salary from their work but also honor, confidence, dignity, and self-worth.

5. The company encourages employees through establishing role models, internal commendations, public announcements, and issuing honor certificates, thereby enhancing employee cohesion and centripetal force, creating higher performance.

6. The company has established a sound independent supervision mechanism to supervise the work of the company and senior leaders; a union has been established to protect the interests of employees at all levels.

19. Establish a comprehensive customer satisfaction measurement system.

The company implements customer satisfaction surveys through various channels and methods such as distributing customer satisfaction questionnaires, surveys, online surveys, phone calls, and special investigations. It understands customer information from multiple aspects such as customer loyalty level, perceived value, satisfaction level, expected product quality level, and comparison with competitors.

1. Questionnaires: Conduct random surveys on the company's products, score customer satisfaction according to levels, and feedback the information to the company and relevant departments. Notify relevant departments to improve on projects that customers are dissatisfied with, and confirm improvements within a week until customer satisfaction is achieved.

2. Phone surveys: Conduct research by visiting customers via phone.

3. Regular visits: The company conducts regular visits to track product usage and timely understand user opinions.

Obtain information comparing with competitors.

1. Each regional office conducts irregular visits to local customers to understand information among equivalent enterprises during the bidding process, the usage of products, listen to customers' experiences with equivalent company products, and timely obtain customer needs regarding products, services, etc., along with local market information.

2. Fully utilize online resources to inquire about competitors' basic information, collect competitors' dynamics through seminars and press conferences held by competitors, and understand information through industry associations, exhibitions, etc.

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20. Employee performance management system.

To ensure the realization of strategic goals, the company has established a scientific performance evaluation system, which provides appropriate evaluation and measurement of each employee's work performance and capabilities through performance evaluation, tapping into employees' performance potential, and providing objective basis for employee rewards and punishments, capability development, education and training, reasonable allocation, and cultivation and use. Performance evaluation flowchart:

Strategic goals.

21. Establish a harmonious employee cultural environment.

The most precious resource of the enterprise is people; employees are the blood of the enterprise. People-oriented is one of the important concepts of the company's operation. Reasonably utilizing talent, fully tapping into each employee's potential, and providing opportunities for growth and development, advocating team spirit, enhancing the company's cohesion and centripetal force, laying a solid foundation for promoting the company's sustainable development.

1. The company attaches great importance to training work, formulates the "Annual Training Plan" based on the needs of employees in various positions, and organizes implementation, continuously updating knowledge and skills to keep pace with the constantly developing and changing society and market, while evaluating the training effectiveness.

2. The company reasonably and scientifically utilizes talent, implements incentive mechanisms, employment mechanisms, and distribution mechanisms, ensuring a fair competition mechanism where capable individuals rise, average individuals yield, and incompetent individuals fall, making employees vigilant and proactive, ensuring that talents stand out, with clear rewards and punishments to maintain a healthy and orderly flow of talent.

3. Provide employees with a healthy, safe, and comfortable working environment for office and production. Establish occupational health and safety policies and goals, strictly implement relevant occupational health and safety management measures.

4. The company provides safety training for each new employee before they start work, organizes safety training for special operators every year, and conducts regular reviews for special types of work such as crane operators, welders, machine operators, etc. according to national regulations. Equipment is regularly tested. At the same time, every year, each employee undergoes occupational health check-ups and environmental testing in production areas to ensure employees' physical and mental health.

5. The company never relaxes its vigilance regarding safety issues. The company has developed emergency response plans for accidents and other situations, inviting experts and safety supervision departments to provide guidance on-site. Every year, fire safety knowledge training and fire drills are held. There are dedicated safety personnel who conduct daily safety inspections at the production site, quickly reporting any safety hazards to the relevant departments for timely rectification.

22. Employee Satisfaction Assessment

1. Collect employee opinions and suggestions on management systems, compensation and benefits, work environment, etc., through the "Employee Interaction System," and conduct comprehensive analysis and summarization to understand the key factors affecting employee satisfaction.

2. Scientifically investigate employee satisfaction levels.

3. Based on the employee interaction system and employee satisfaction surveys, the company can directly and accurately assess employee satisfaction with the company, understanding their thoughts and the most pressing issues. Targeted improvements and enhancements are made to address these issues, and corrective measures are formulated to foster a team spirit, cohesion, and combat effectiveness across various departments, thereby increasing employee satisfaction. For example, regarding compensation issues, the company has comprehensively understood the treatment in the same industry and the actual working conditions, adjusting overtime allowances, etc.; for paid leave issues, the company has adjusted based on national regulations and employee opinions, increasing annual leave and family visit leave, and reimbursing appropriate travel expenses.

23. Established high-standard workplace infrastructure.

With increasingly improved environmental protection regulations and growing attention to environmental pollution and personal health, the company has newly built a modern garden-style enterprise that integrates office, research and development, production, and sales. Facilities for activities, learning, training, office work, research and development, production processes, production equipment, and testing equipment are designed and constructed according to standards, creating a complete and well-equipped working environment. This lays a foundation for the company's position in the domestic industry.

24. Manage safety infrastructure well to create a good safety environment for the enterprise.

1. Company leaders establish a high level of safety awareness and strictly adhere to the provisions of the "Production Safety Law" to ensure investment in safety facilities and equipment.

2. To improve the safety knowledge and skills of all employees, strengthen safety awareness and responsibility, while providing theoretical education for all employees, create favorable infrastructure conditions for safety production month activities, and hold annual fire safety drill activities, regularly checking the fire safety equipment.

3. Safety facilities and equipment must be provided by qualified companies in the industry and comply with national standards. Various facilities and equipment should be recorded in a ledger, categorized, numbered, entered into accounts, and regularly inventoried to ensure consistency between accounts and physical items.

4. Safety officers regularly check fire safety equipment, especially the pressure of fire extinguishers, which should be checked frequently, and any issues found should be rectified promptly.

25. Conclusion

In the new normal of economic development, in the fierce competition of domestic and international markets, Tengyu Company must remain invincible, which largely depends on the quality of the company's products, the core technology and independent capabilities of the enterprise, and the cultivation and development of the Brand. Further advancing quality revitalization work is of great significance for promoting the optimization and upgrading of the industrial structure and accelerating economic growth. The path of quality revitalization must be continuously pursued.